WBA 311 - Operations & Quality

Course unit(s): 1
In this module, students will focus on managing operations and quality, the problems operations managers face, and the approaches that operations managers use. Firms are realizing the tactical and strategic benefits that accrue by paying more attention to operations and quality. Students will become better acquainted with the operations function and the key issues that it faces. Discussions will include development of a better understanding of how quality issues relate to the process of producing goods and delivering services, and an understanding of some of the analytical methods and organizational processes firms use to manage operations and quality.